Terms of Service
Last updated: 2026-06-10
1. About the Service Provider
The Orderoo platform is operated by Δημήτριος Χρηστάκης, a sole proprietor registered in Greece under the trade name Hexaigon Solutions, ΑΦΜ 167755989, with registered address at Λεωφόρος Κυπρίων Ηρώων 3, 163 41 Ηλιούπολη, Αθήνα. Contact: info@orderoo.gr.
2. Acceptance of Terms
By accessing or using the Orderoo platform you agree to be bound by these Terms of Service. If you do not agree, please do not use the service.
3. Description of Service
Orderoo provides a white-label online ordering platform that allows businesses to accept online orders under their own brand. The platform includes a web app, PWA, and desktop application. The service is offered on a B2B basis to business operators only.
4. Account Responsibilities
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized use.
5. Payments and Billing
Orderoo charges a per-completed-order platform fee on a graduated tier schedule: €0.25 for completed orders 1–1000 in a billing month, €0.20 for orders 1001–3000, and €0.15 for orders 3001 and above. For orders with a value below €6.25, the per-order fee is the lower of (a) the tier rate above and (b) 4% of the total amount paid by the customer for the order (including any delivery fee, service fee and tip, after discounts) — this exists solely to reduce our fee on small tickets and is not a percentage commission on your revenue. A minimum monthly fee of €30 applies if the sum of per-order fees would otherwise be lower. All fees are inclusive of VAT 24% (ΦΠΑ), which is itemised on the invoice. The per-order fee compensates order processing and remains payable even if you refund the order to your customer or the payment is charged back; cancelled or rejected orders that never complete are not charged. Payment is processed via Stripe. Invoices are issued monthly and submitted to myDATA per Greek tax law. No refunds are issued for the current billing month upon cancellation.
6. Intellectual Property
Orderoo and its licensors own all intellectual property rights in the platform. You retain ownership of your menu content, branding assets, and customer data collected through your store.
7. Limitation of Liability
To the maximum extent permitted by applicable law, our total liability for any claim related to the service shall not exceed the fees paid by you in the three (3) months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, lost profits, data loss, or loss of business opportunity.
8. Service "As-Is" & Force Majeure
The service is provided "as-is" without guarantee of uninterrupted availability. We are not liable for interruptions, delays, or loss of service caused by force majeure, including outages of third-party providers (Supabase, Vercel, Stripe, Resend), natural disasters, cyberattacks by third parties, regulatory changes, or government action.
9. Termination & Data Export
Either party may terminate the agreement at any time. Upon termination you will retain access to export your data for 30 days before it is permanently deleted.
10. Amendments
We reserve the right to modify these terms. Material changes will be communicated by email at least 30 days before they take effect.
11. Governing Law & Jurisdiction
These terms are governed by the laws of Greece. Any disputes shall be resolved exclusively in the courts of Athens, Greece.
12. Contact
For questions about these terms, contact us at legal@orderoo.gr.