Terms of Service

1. About the Service Provider

The Orderoo platform is operated by Δημήτριος Χρηστάκης, a sole proprietor registered in Greece under the trade name Hexaigon Solutions, ΑΦΜ 167755989, with registered address at Λεωφόρος Κυπρίων Ηρώων 3, 163 41 Ηλιούπολη, Αθήνα. Contact: hello@orderoo.gr.

2. Acceptance of Terms

By accessing or using the Orderoo platform you agree to be bound by these Terms of Service. If you do not agree, please do not use the service.

3. Description of Service

Orderoo provides a white-label online ordering platform that allows businesses to accept online orders under their own brand. The platform includes a web app, PWA, and desktop application. The service is offered on a B2B basis to business operators only.

4. Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized use.

5. Payments and Billing

Orderoo charges a fixed monthly subscription of €30 plus a fixed processing fee of €0.25 per completed order. All fees are exclusive of VAT 24% (ΦΠΑ), which will be added on invoicing. Payment is processed via Stripe. Invoices are issued monthly and submitted to myDATA per Greek tax law. No refunds are issued for the current billing month upon cancellation.

6. Intellectual Property

Orderoo and its licensors own all intellectual property rights in the platform. You retain ownership of your menu content, branding assets, and customer data collected through your store.

7. Limitation of Liability

To the maximum extent permitted by applicable law, our total liability for any claim related to the service shall not exceed the fees paid by you in the three (3) months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, lost profits, data loss, or loss of business opportunity.

8. Service “As-Is” & Force Majeure

The service is provided “as-is” without guarantee of uninterrupted availability. We are not liable for interruptions, delays, or loss of service caused by force majeure, including outages of third-party providers (Supabase, Vercel, Stripe, Resend), natural disasters, cyberattacks by third parties, regulatory changes, or government action.

9. Termination & Data Export

Either party may terminate the agreement at any time. Upon termination you will retain access to export your data for 30 days before it is permanently deleted.

10. Amendments

We reserve the right to modify these terms. Material changes will be communicated by email at least 30 days before they take effect.

11. Governing Law & Jurisdiction

These terms are governed by the laws of Greece. Any disputes shall be resolved exclusively in the courts of Athens, Greece.

12. Contact

For questions about these terms, contact us at legal@orderoo.gr.